This iPod cannot be used because the required software is not installed error

Date April 14, 2008

Problem: Worked on a computer where the client installed the newest iTunes update.  Once the installation was finished, they got the following error when plugging in their iTouch, iPod or iPhone:  “This iPod cannot be used because the required software is not installed…”  It then tells you to uninstall iTunes and then reinstall which didn’t work.

Solution:  Came across a few suggestions to uninstall both iTunes and QuickTime, then let the iTunes installer install both.  I did that along with uninstalling the Apple Mobile Device Support and then reinstalled and everything worked for me.  My theory is that uninstalling the mobile device support is what really did it.  I would recommend uninstalling that first and move on to iTunes and QuickTime if it doesn’t work.

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Category Posted in Software, iPhone

2 Responses to “This iPod cannot be used because the required software is not installed error”

  1. marikauai said:

    June 16th, 2008 at 9:31 pm

    I did exactly what you said and it worked… Thank you :)

  2. Larry McDowell said:

    June 18th, 2008 at 8:08 pm

    You’re welcome, glad to hear it worked. Did you have to uninstall all the apps or just the mobile device support?

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