Sophos error: ffffffff Awaiting response from the computer

Problem: 
I a previous post, I wrote about having trouble installing Sophos.  With that fixed, I had another problem.  I couldn’t manage the workstation for the Enterprise Console.  I would get an error “ffffffff Awaiting response from the computer” and that the EC could not manage it.  This wasn’t a problem with all of my systems but seemed to be an issue with my 64bit Windows 7 systems.

Solution:
Checked my update manager within the Enterprise Console and found that I was using version 9.7.  I switched to version 10 recommended and pushed out the updates..  After that, I was able to manage my 64bit systems as well..

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