Problem: I had my iPhone 6 for a little over a week and this weekend it got dropped for the first time… And it the glass shattered, on the first drop. I have had every model of iPhone except the 5s and have dropped them many times but have never broken the glass. But I guess I was due.
Solution: According to Apple’s website, you can get a screen replacement for a iPhone 6 for $109 and $129 for the 6+. The only problem is that this service isn’t available in my city.. yet… I Made a genius appointment and my Mac store in Colorado Springs isn’t yet equipped to fix iPhone 6 screens. You need a “special machine” to get it done. I asked for an ETA on when this machine would be in and they didn’t have a clue. Could be a week or a month. So now I have to just wait. Any one else having to wait? Any Mac stores in the country that are equipped to fix broken screens? I can’t imagine that I’m the only one waiting.
iPhone screen repair prices website: https://www.apple.com/support/iphone/repair/screen-damage/
NOTE: The other alternative was to do the iPhone exchange for $299. I think I’ll wait.
Update: I couldn’t wait anymore. My Apple Store still didn’t know when they would have the ability to fix my phone. So I contacted Apple directly and I will send my iPhone 6 to them. After taxes, they charge $329 and if only the glass needs to be replaced, the amount will be adjusted and it will only cost $109. I would recommend this route if your don’t want to wait. ETA is a week or so.
Update 10.7.14: I received my replacement phone from apple. Not sure if it was new or a refurb but the scuffs are gone and the glass is good so I’m not going to complain. From when I opened the support ticket with Apple and then received the phone it took less than six days and only about 3 working days to get this resolved. If you’re waiting for your local store to take care of it, I suggest to go ahead and send your iPhone to apple. Note: when I restored from iCloud, I did have an issue syncing with my Exchange account but I was able to figure it out.
Update 10.9.14: Turns out that Apple charged me $329 for the repair with no explanation as to why. This is peculiar because my phone worked just fine without any issues. Camera, home button, volume, power, etc.. were all functional when I sent it. Anyway, I logged on to Apple and checked my case and there wasn’t an itemized list of what needed to be repaired and why. I checked the packing materials and there wasn’t an explanation as well. I got back online with Apple Care chat and they couldn’t give me any details either. Only thing they could tell me was that it “probably needed more repairs,” which is unacceptable. They then told me to call Apple @ 1-800-694-7466 and reference the case number and they should be able to get me the information as to why I was charged the full amount.
Phone Call: After an hour on the phone with apple support and two escalations, it turns out that my initial case was missing one checked option to specify only the screen be replace. Once they confirmed the error was on their end, they refunded the difference of about $200. Overall, it took forever but support was gracious and great to work with.