Windows 7: Cannot pin shortcut to taskbar

Problem:

When in a program, I will right click on the icon in the task bar and select “Pin this program to taskbar” and nothing happens.  I’ve tried dragging the shortcut to the taskbar as well and nothing happened.   It feels as if there is a security setting stopping me from doing this.  I am unable to uncheck “Lock the taskbar” as well.

*Note:  I will add that I cannot show hidden files as well on the hard drive.  Some of the solutions online point to CCleaner as being the culprit but I don’t have it installed.    This is actually a clean install that we imaged.

It was suggested to check the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced  registry folder because that holds settings for the shortcut bar and it’s missing. The only folder I can see is SessionInfo.  This part of the registry seems to hold all the settings to customize the profile like toolbars and such.

Solution:

With one computer I had earlier this week, all I had to do is delete the profiles and reboot.  I logged back and the profile was re-created. 

With my other laptop, I could not get the profiles to work properly. I even went as far as trying to import the registry entries that are missing but was getting an error of unable to access the file to import.  I eventually gave up and reinstalled the OS.  All is fine now.  

*I should note that the laptop was imaged using clonezilla and sysprep.  This was the first time using sysprep and I’m wondering if this is what caused the problem.  All of the computers imaged with the sysprep image had this problem.  Normally, we don’t use sysprep so this is the only variable that was different from other images.

I would still like to know if we can reverse this without reinstalling windows so if anyone has suggestions, please post them in the comments below.

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