Your order couldn’t be processed.. Geographical restrictions with Amazon Video error

Problem:

When watching amazon prime on either my TV or laptop, it get the following error:

your order couldn’t be processed due to geographical restrictions.  Please refer to the application Terms of use for more details.  On the computer it also refers to an error 4601

I’m in the US and have never lived anywhere else so this has to be a false positive of some sort.  The only thing I can think of is that I did switch ISP’s to Comcast in the past week and a half.  So I checked my IP address with https://www.iplocation.net/ and it checked out as being in the US.   I think Amazon might have included some of Comcast’s IP addresses into a category to block streaming possibly?  I know it isn’t my account because I can stream via my phone through their cellular network.

Solution:

Chatted with Amazon support and the are escalated it up to an engineer to see if my theory is correct.  Will keep you posted.

Update (11.15.16) – I can now finally watch Amazon videos again.  My only complaint is that they didn’t update me when this problem was resolved.  I had to test it every day and eventually had success.

Update (11.21.16) – Finally got it working but then after an update Amazon Video wouldn’t load.  The solution can be found here.

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