Amazon Video Crashes on Samsung Smart TV

Problem:   So I finally got Amazon Video  to work after I got the geographic restrictions error taken care but shortly after, Amazon Video will no longer load on my Samsung Smart TV.   I open it and it will sit there looking like it’s loading but will eventually time out and crash.   

Troubleshooting:   

  1. Powered off the device and back on again without any luck
  2. I tried de-registering the device on through Amazon’s Video Settings within my account.  No luck
  3. Checked to make sure my content filter wasn’t blocking the app like in a previous post.

Solution:

I reset the Smart Hub by doing the following:

  • Make sure you are out of Smart Hub and then Press the Menu key on the remote control.
  • Select Smart Hub > Reset Smart Hub
  • You will be asked to enter the PIN (default – 0000)
  • Wait until the reset is complete
  • Open Smart Hub and following the setup instructions

Once Smart Hub was reconfigured, I downloaded the Amazon Video app and re-registered it.  Worked perfectly after.

Note:  Looks like this happened after an update.  Coincidence?  I’m thinking not.  Updates are usually the main culprit when things go wrong. 

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