Internet Explorer and Chrome won’t launch after Windows 10 upgrade

Problem:
User upgraded their HP laptop from Windows 8.1 to Windows 10.   After about a month, Internet Explorer and Chrome would not launch.  Double click on the icon and nothing.  Didn’t even have an instance running within Task Manager.  Tried resetting IE and uninstalling some malware but no dice.  IE and Chrome weren’t working.  Started to suspect something in the user profile might be the culprit.

Solution:
Created a new user on the laptop and IE and Chrome worked just fine.  I figured this was the fastest route because I could be troubleshooting this issue for days.  Moved over the user’s data and documents to the new profile and all was good.   Have you had this issue too?   Were you able to isolate where in the user profile this happened?  Please leave a comment if you have.

Leave a comment

Your email address will not be published. Required fields are marked *