Disk is Locked error when trying to upgrade to macOS Sierra

Problem:  Trying to upgrade to  macOS Sierra on my MacBook pro (15-inch, Mid 2012) and I keep getting an error saying that my disk is locked.  So I’m not able to select the hard disk to install the OS.  Tried rebooting it just brought be me back to the macOS Utilities menu.  Tried reinstalling the […]
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iTunes: This device is not eligible for the requested build

Problem:  Was trying to update my iPad to the latest IOS version using iTunes (had to do this in recover/restore mode because it got locked out).   After the download if the IOS, it started unpacking and then gave me the following error: “This device isn’t eligible for the request build” I went to Apple’s […]
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iPhone 6: Maps navigation voice not working

Problem:  The turn by turn navigation on a client’s iPhone 6 was no longer audible.  She said that it all of a sudden went quiet.  I made sure that the volume was up and went into the Maps settings and the voice navigation was set to “Loud Volume” with no luck.  Thinking that maybe the […]
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Exchange 2010 email missing after iPhone 6 upgrade

Problem:  Recently upgraded to the new iPhone 6 after having a 5 for a couple of years.  After a week, my iPhone was dropped and I had to get a replacement. When I got the replacement, I restored from iCloud and all seemed well.  Put my password in for gmail and it synced but when […]
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