Ipad mini won’t charge stuck on battery no lightning bolt


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Problem: Bought an iPad Mini 2nd hand and my daughter ran the battery down completely.  Plugged it into the charger and I got the battery with the red bars at the bottom of the battery but wasn’t seeing the lightning bolt saying it’s being charged.  I tried different chargers, different lightning cables but nothing would […]
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Disk is Locked error when trying to upgrade to macOS Sierra


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Problem:  Trying to upgrade to  macOS Sierra on my MacBook pro (15-inch, Mid 2012) and I keep getting an error saying that my disk is locked.  So I’m not able to select the hard disk to install the OS.  Tried rebooting it just brought be me back to the macOS Utilities menu.  Tried reinstalling the […]
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Dell Laptop Goes to Sleep When Typing on Keyboard


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Problem:  A Dell Laptop (Latitude 3550) that I was working on would randomly go into sleep mode when I would try to type on the keyboard.   At first, I thought it was the pressure my hand was putting on the computer and therefore something to do with the main/motherboard.  But the problem with that […]
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iTunes: This device is not eligible for the requested build


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Problem:  Was trying to update my iPad to the latest IOS version using iTunes (had to do this in recover/restore mode because it got locked out).   After the download if the IOS, it started unpacking and then gave me the following error: “This device isn’t eligible for the request build” I went to Apple’s […]
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iPhone 6: Maps navigation voice not working


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Problem:  The turn by turn navigation on a client’s iPhone 6 was no longer audible.  She said that it all of a sudden went quiet.  I made sure that the volume was up and went into the Maps settings and the voice navigation was set to “Loud Volume” with no luck.  Thinking that maybe the […]
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