iTunes: This device is not eligible for the requested build

Problem:  Was trying to update my iPad to the latest IOS version using iTunes (had to do this in recover/restore mode because it got locked out).   After the download if the IOS, it started unpacking and then gave me the following error: “This device isn’t eligible for the request build” I went to Apple’s […]
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iPhone 6: Maps navigation voice not working

Problem:  The turn by turn navigation on a client’s iPhone 6 was no longer audible.  She said that it all of a sudden went quiet.  I made sure that the volume was up and went into the Maps settings and the voice navigation was set to “Loud Volume” with no luck.  Thinking that maybe the […]
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Iphone and Exchange 2010 error “Cannot Send Mail: an Error occurred while delivering this message”

Problem:  Trying to forward some pictures I took on my iPhone via email. The total size for the attachments was about 20MB.   After sending I got the following error message: “Cannot Send Mail:  An error occurred while delivering this message” And/or “Cannot Send Mail:  The message was rejected by the server” Solution:  I checked […]
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IOS 6, iPhone 5 Wifi issues: Can’t connect

Problem:  Since upgrading to IOS 6 my iPhone would connect to an access point and even obtain an IP address but I wouldn’t have any access to the internet.   Same thing happened with my iPhone 5.  The downloading of apps failed during my restore from iCloud. Solution:  I have tried many things and two seemed […]
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