Ipad mini won’t charge stuck on battery no lightning bolt


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Problem: Bought an iPad Mini 2nd hand and my daughter ran the battery down completely.  Plugged it into the charger and I got the battery with the red bars at the bottom of the battery but wasn’t seeing the lightning bolt saying it’s being charged.  I tried different chargers, different lightning cables but nothing would […]
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iTunes: This device is not eligible for the requested build


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Problem:  Was trying to update my iPad to the latest IOS version using iTunes (had to do this in recover/restore mode because it got locked out).   After the download if the IOS, it started unpacking and then gave me the following error: “This device isn’t eligible for the request build” I went to Apple’s […]
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iPhone 6: Maps navigation voice not working


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Problem:  The turn by turn navigation on a client’s iPhone 6 was no longer audible.  She said that it all of a sudden went quiet.  I made sure that the volume was up and went into the Maps settings and the voice navigation was set to “Loud Volume” with no luck.  Thinking that maybe the […]
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Iphone and Exchange 2010 error “Cannot Send Mail: an Error occurred while delivering this message”


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Problem:  Trying to forward some pictures I took on my iPhone via email. The total size for the attachments was about 20MB.   After sending I got the following error message: “Cannot Send Mail:  An error occurred while delivering this message” And/or “Cannot Send Mail:  The message was rejected by the server” Solution:  I checked […]
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IOS7: How do I delete parts of a text


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Problem:   Before upgrading my iPhone to IOS7, I was able to select portions of a text conversation and delete them by touching the “Edit” option on my screen.  Now that is gone.   So what can I do to be able to remove parts of the conversation. Solution:  After poking around a bit, what […]
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