Phantom unread emails showing in iPhone 6

Problem:  It all started with about 5 unread emails for the account but there weren’t any unread emails.  I checked and double checked but couldn’t find any.  After a few days, the amount of unread emails increased to 10 and as of this writing got as high as 14.  This was an Exchange account so I […]
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Exchange 2010 email missing after iPhone 6 upgrade

Problem:  Recently upgraded to the new iPhone 6 after having a 5 for a couple of years.  After a week, my iPhone was dropped and I had to get a replacement. When I got the replacement, I restored from iCloud and all seemed well.  Put my password in for gmail and it synced but when […]
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iPhone 5c won’t ring, goes straight to voicemail. Even with enough signal

Problem:  I was approached by a customer who asked me why his iPhone 5c wouldn’t ring even though he had, what looked to be, enough signal to receive a call.  On the caller side, the phone would ring once and then go to voicemail.  We tested and yes, it would ring sometimes and other times […]
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iPhone and Exchange 2003: Mail and calendar not syncing

Problem:  Similar to a previous post on Exchange, I started to get complaints that users weren’t able to sync mail with their iPad or iPhone on an Exchange 2003 server. The difference was that users weren’t getting any errors and some users were able to sync just fine.  This made me think it was a […]
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iPhone and Exchange 2003 error: “Cannot Get Mail: The connection to the server failed”

Problem:  I had a client who, out of nowhere, received the following error when trying to sync mail using his iPhone: Cannot Get Mail – The connection to the server failed Tried deleting the account on the iPhone and re-adding but it didn’t work.  I was able to verify the account but not able to […]
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