Netflix app crashes on Samsung Smart TV

Problem:  When opening the Netflix app on my Samsung smart TV, it crashes. Sometimes I get to the menu, other times it crashes right at the splash screen when loading.  Seems to have happened since the app was updated a few weeks ago.  I contacted Samsung support and this is what we did. Reset to […]
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iTunes: This device is not eligible for the requested build

Problem:  Was trying to update my iPad to the latest IOS version using iTunes (had to do this in recover/restore mode because it got locked out).   After the download if the IOS, it started unpacking and then gave me the following error: “This device isn’t eligible for the request build” I went to Apple’s […]
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Shortel phone won’t make outside calls

Problem:  Shortel 115 IP telephone could make calls internally to phones in the building but when you would try to place a call to an outside number, you would immediately get an alternating tone. Similar to a busy signal but two distinct tones alternately repeating. Solution:  Within Shoreware Director, I went into the individual user […]
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Windows 10 Media creation tool; “something happened” error

Problem:  In a previous post, I attempted to update my computer on the domain to Windows 10 using the App/icon in the systray but was unable to get the icon when on the domain.  Removed the workstation from the domain and the app appeared.  I haven’t received my “notice” that my upgrade is ready so […]
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Windows 10 app not in taskbar; computer on the domain

Problem:  I have a an IBM ThinkCentre touch screen workstation that has Windows 7 but it’s on the domain and we use WSUS to update our computers.   My workstation is completely updated but I still don’t see the Windows 10 app in my taskbar.   I’ve tried tried checking online for updates and installed […]
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