Shortel phone won’t make outside calls

Problem:  Shortel 115 IP telephone could make calls internally to phones in the building but when you would try to place a call to an outside number, you would immediately get an alternating tone. Similar to a busy signal but two distinct tones alternately repeating.

Solution:  Within Shoreware Director, I went into the individual user settings and saw that the Primary Phone Port was set to “Any IP Phone.”  I then set it to the MAC address to the phone in question and saved.  All was good after that.


Windows Update Services Failed: “Update could not be found” error

Problem:  Trying to reinstall WSUS on a 2008 R2 server that crashed in an existing domain and keep getting the error:

Installation failed…  Update could not be found

I figured the problem had to do with Group Policy specifying the old server as the domain wide WSUS and couldn’t get the update from it because it wasn’t there anymore.

Solution:  *note. backup the registry before applying this fix.*  Within regedit, go to HKLM\SoftwarePolicies\MicrosoftWindows\WindowsUpdate and delete the windows update folder and then restart the windows update service and installed WSUS.  After the installation was finished, I did a gpupdate /force command and the deleted registry entry came back.  *make sure you change Group Policy to reflect the new WSUS server.


Windows 10 Media creation tool; “something happened” error

Problem:  In a previous post, I attempted to update my computer on the domain to Windows 10 using the App/icon in the systray but was unable to get the icon when on the domain.  Removed the workstation from the domain and the app appeared.  I haven’t received my “notice” that my upgrade is ready so I decided to use the Windows 10 Media Creation Tool.  When I run the tool, I get the following error:

“Something happened    0x80070002 – 0x20016”

No other explanation and many people are having the issue.  I tried adding it to the domain and running it and on a workgroup but no luck.  Here’s what else I tried from suggestions from

  1. Ran the creation tool as administrator:  No luck
  2. Change system locale:  No luck
  3. Uninstall Antivirus:  No luck
  4. Enabled required services: No luck

So that was a bust.  It seemed to work for some but not for all.

Solution:  Found this solution on a Reddit post and I was able to use windows update instead of the Media Creation Tool.    I’m still looking for a solution for the creation tool so please share if you have a suggestion.


Surface Pro 2, Windows 10 upgrade

July 29th is here and at about 11am my time, I received a notice saying that my Windows 10 copy was ready to install.   Not having my power cable with me but a full charge, I decided to chance it and upgrade.   The system rebooted and I came to a screen where it said, “Upgrading Windows, Your PC will restart several times. Sit back and relax”


It was a little hard to relax because my fan started going crazy and since I didn’t have my power cable, was hoping that I didn’t run out of juice.

3 phases in the upgrade

The upgrade consists of 1. Copying files 2. Installing features and drivers and 3: Configuring settings.  My system has rebooted 3 times so far and I anticipate a couple of more before.

I was wrong…

(11:30 am MST) – After configuring settings, I get a “Hi there, welcome back!” message that looks like it will walk me through some final steps.  The user that it created for me is different than what I had with Windows 8.1.

(11:32 am MST) – I come to a page asking for express settings or customize.  Of course I’m going to choose customize because you can never trust express, right?  Good thing too because the custom settings, I’m able to turn off sending data to MS for typing and inking and advertising.  There is also a location button you might want to turn off.  Probably like the location services on the Mac products.  I’m going to leave it on.

(11:35 am MST) – Another page for browser settings and connectivity.  I turned off the automatic connect to open hotspots, automatically connect to network shares by your contacts and send errors and information to MS.  Call me paranoid but doesn’t that seem like two big security risks, especially connecting to a share that could have something infected on it.

(11:38 am MST) – There is an option for me to choose my default apps, like Edge, photos, etc..   I chose all three to see how they work but will most likely use Edge and that’s it.  Once I chose the apps, it went into finalizing settings mode and then I came to the login for my unit.   Once I login it gives me it’s setting things up and it won’t take long message.   A little bit different than the setting up your profile for the first time message in past operating systems.

(11:42 am MST) – Took 4 minutes to get me to my desktop but I’m in.   Fan is going crazy again.  So my first gripe is that my tiles are not how I had them before.  When I click on the start menu, the tiles show up and are back to the default.   That kind of sucks.

(11:46 am MST) – Microsoft Edge is pretty nice so far.  Went to this website to make sure it rendered correctly and it did.   It has a Chrome like simplicity to it and it is faster.   More to come on Microsoft Edge.

I have to say, I’m pretty impressed on how fast the upgrade was and how little battery it used.  What has been your experiences with the upgrade?  Next week, I’ll be upgrading an older IBM Thinkcentre.  We’ll see if it goes as smooth.

Side note:  What’s funny is that I was just getting used to Windows 8.1 and now I’m finding myself struggling a little to find everything.   The learning curve won’t be too big for this one.


Windows 10 app not in taskbar; computer on the domain

Problem:  I have a an IBM ThinkCentre touch screen workstation that has Windows 7 but it’s on the domain and we use WSUS to update our computers.   My workstation is completely updated but I still don’t see the Windows 10 app in my taskbar.   I’ve tried tried checking online for updates and installed all that were there and I’ve added the Windows 10 update to the WSUS sync schedule but no luck.   According to Microsoft, I have to have KB3035583 and KB2952664 installed so I checked and verified that they are both installed.

Solution:  I tried every idea suggested from this article and nothing seemed to work.  Well, I tried everything except removing it from the domain and adding it to a workgroup.  But I didn’t have anymore options so I decided to remove it from the domain and after the reboot, the Windows 10 app/icon was there in my taskbar.  So how does one upgrade a slew or workstations if they are on the domain?  I can’t seem to find a solution anywhere, yet.