Dell Laptop Goes to Sleep When Typing on Keyboard

Problem:  A Dell Laptop (Latitude 3550) that I was working on would randomly go into sleep mode when I would try to type on the keyboard.   At first, I thought it was the pressure my hand was putting on the computer and therefore something to do with the main/motherboard.  But the problem with that was no-one else using the computer would have this issue.

Solution:  I was getting ready to contact Dell when I realized it could be my Apple Watch.  This came to me because the screen started to flicker as I began to bring my left hand closer to the keyboard.  Seems to happen with I start to type.  I took off my Apple Watch and I could not re-create the problem.  I put it back on and the spontaneous sleep would then occur.    So has anyone else had this issue and what is it with both the laptop and the watch make this happen?  Seems like I have to be wearing the watch as well.  If I take it off and set it on the computer nothing happens at all.  Thoughts?

 

Your order couldn’t be processed.. Geographical restrictions with Amazon Video error

Problem:

When watching amazon prime on either my TV or laptop, it get the following error:

your order couldn’t be processed due to geographical restrictions.  Please refer to the application Terms of use for more details.  On the computer it also refers to an error 4601

I’m in the US and have never lived anywhere else so this has to be a false positive of some sort.  The only thing I can think of is that I did switch ISP’s to Comcast in the past week and a half.  So I checked my IP address with https://www.iplocation.net/ and it checked out as being in the US.   I think Amazon might have included some of Comcast’s IP addresses into a category to block streaming possibly?  I know it isn’t my account because I can stream via my phone through their cellular network.

Solution:

Chatted with Amazon support and the are escalated it up to an engineer to see if my theory is correct.  Will keep you posted.

Update (11.15.16) – I can now finally watch Amazon videos again.  My only complaint is that they didn’t update me when this problem was resolved.  I had to test it every day and eventually had success.

Update (11.21.16) – Finally got it working but then after an update Amazon Video wouldn’t load.  The solution can be found here.

 

Exchange 2010: Insufficient rights error when trying to remove a mailbox

Problem:  Tried to remove a user from an Exchange 2010 server using the EMC and got an error that this procedure was denied because I did not have the rights to or to be more specific, insufficient rights.   The account was disabled so I re-enabled it and that didn’t work.

Solution:  Went into Active Directory Users and Computers, found the user, right clicked and selected properties.  I then went to the security tab and clicked advanced.  I clicked on “Enable Inheritance” and clicked OK.  Went back into EMC and was able to remove the user.

 

Netflix app crashes on Samsung Smart TV

Problem:  When opening the Netflix app on my Samsung smart TV, it crashes. Sometimes I get to the menu, other times it crashes right at the splash screen when loading.  Seems to have happened since the app was updated a few weeks ago.  I contacted Samsung support and this is what we did.

  1. Reset to factory defaults (twice) – Didn’t work
  2. Reset SmartHub – Didn’t work
  3. Tried the switch region fix – Didn’t work
  4. Manually put in Google DNS 8.8.8.8 in network settings – Didn’t work
  5. Did self diagnosis test for sound (have no idea why they had me do that) – Didn’t work
  6. On my own I tried disabling some of the security features like the antivirus and such to see if they were messing with the app.  Didn’t work either

All in all, I spend two hours on chat with them and after it was all said and done, they told me to contact the app maker (netflix) to get the problem fixed.    This does seem to be a Netflix issue because I’m having the same problem on my Amazon Fire Stick as well.  But I’m going to kill this bird first.

9.9.16 – Contacted Netflix support at samsungappstore@netflix.com for support to see if they have any news.  Will post when I hear about it.   There was an update last night for my Fire TV and Netflix seems to be working better now.
–  Got an auto reply from Netflix telling me to go to help.netflix.com   (not very helpful)
–  Tried one more thing and set my region to China after resetting the Smart Hub, thinking this might delete Netflix and then I would reset back to United States.  Unfortunately, that didn’t work either
Current version of Netflix is version 5.0543.  What are your versions? Is it the same as mine?

Solution:  None Yet: will contact Netflix and update this post on what they say.  If you have any ideas, pease post in the comments.  It would be greatly appreciated and I see that I’m not the only one having this issue.

Update:  10.12.16  After some more troubleshooting, I found out it had to do with my content filter.  I’m using Sophos UTM content filtering and somehow, what it’s doing to the stream is making the app crash.   I whitelisted netflix and all is well.

 

Proxy settings are set to 127.0.0.1:5050 on Windows 7 Machine

Problem: 
The proxy settings in Internet Explorer are set to 127.0.0.1:5050 and when I uncheck it, the settings eventually come back.  The symptoms that made me check the proxy settings were the following:

  Within Chrome I was getting certificate errors on normally trusted website like google and Facebook.
  I was unable to get to any site on the internet using chrome or Internet Explorer at times
  Ran ESET online scan and it would crash
  ESET would freeze after some time and I would have to reset after unchecking the proxy settings

Solution:
I unchecked the proxy settings and used ESET online scan and Sophos in tandem.    ESET would scan a file and Sophos active scan would catch it.  I then checked the quarantine in Sophos to find where the offending file was.   Turns out the problem was called Node.exe and it hid itself in the following directories:

C:\program files (x86)\Commonfiles\DealAlly
C:\program files (x86)\Commonfiles\Diagnostics
C:\program files (x86)\Commonfiles\HoistSearch
C:\program files (x86)\Commonfiles\CacheUtility
C:\program files (x86)\Commonfiles\Display Settings

There was a directory called “Node” in each of these but the only one that was active was was in the “Display Settings” directory.  I couldn’t close down the Node.exe executable in task manager which means I couldn’t delete it.  So I booted up in Safe Mode and deleted the offending directories.   All is well and I gave my end user a stern talking to; all in good fun of course.