Surface Pro 4 brightness is locked: Can’t change the settings


A fairly new Surface Pro 4, all of a sudden, locked the brightness settings and no matter what I tried either with software or the shortcut keys on the keyboard (Fn – Del and Fn – Backspace) wouldn’t work.  Was wondering that the auto brightness settings might be keeping me from adjusting the brightness but I still couldn’t after turning it off.


Looks like this issue, for me, was a driver problem.   I followed the instructions in the link below and I was able to adjust the brightness to my hearts content.



Outlook 2013 Error: Your organization’s policies are preventing us from completing this action…

Problem :  When clicking on a link in Outlook 2013 I get the following error: 

“Your organization’s policies are preventing us from completing this action for you. For more info, please contact your help desk.”

 I tried Microsoft’s solution here but it didn’t work.

Solution:   This problem did have to do with Chrome being uninstalled so if the MS solution doesn’t work, then I would recommend reinstalling Chrome and the error goes away.  If you don’t want chrome anymore, then I would suggest to make IE or Firefox as your default and then uninstall chrome.


iTunes: This device is not eligible for the requested build

Problem:  Was trying to update my iPad to the latest IOS version using iTunes (had to do this in recover/restore mode because it got locked out).   After the download if the IOS, it started unpacking and then gave me the following error:

“This device isn’t eligible for the request build”

I went to Apple’s site and found the following article.  I tried checking the hosts file, TCP/IP filter and restoring from another computer and all had failed.   I also was told to check and make sure iTunes was the latest version without any luck.

Solution:  All the articled said for me to check the iTunes version but none told me to check the OS version.   I used my Macbook Air that had El Capitan installed and I was able to restore/update my ipad.  So if you still use your Mac to manage/update your iPad, make sure you have the latest version to ensure a successful update.


Phantom unread emails showing in iPhone 6

Problem:  It all started with about 5 unread emails for the account but there weren’t any unread emails.  I checked and double checked but couldn’t find any.  After a few days, the amount of unread emails increased to 10 and as of this writing got as high as 14.  This was an Exchange account so I checked OWA and Outlook and didn’t find any unread as well so I knew it wasn’t on the server side.

Solution:  There are two things you can do to get rid of these phantom emails.  1.  Go into the offending account and disable the mail.  What this will do is delete the emails off of your phone (this may take awhile depending on how many emails you had).  Then you re-enable the mail.  If this doesn’t work, go to tow.  2.  Delete the entire account and re-create a new one.


*Note:  Both solutions worked for me but the phantom unread emails did return after I deleted the entire account.


You need permission to perform this action error when deleting a folder

Problem: I had a drive that was comprised by a trojan/ransomware and lost a few gigs of files because we couldn’t pay the ransom.  It was decided to delete the folders and when I did I got the following error:  “You need permission to perform this action.” It wouldn’t let me delete.  I checked folder permissions and I had full rights so wasn’t sure what the issue was.

Solution:  Turns out that I was deleting most of the files just not the ones associated with the ransomware like the “Decrypt_instructions.html” file.  Sophos, my antivirus, was putting them into quarantine.  I went into Sophos Endpoint and Security Control and went into the quarantine section.  Selected all of the instances and marked them for deletion.  Once I did that the files were all gone.