April 14, 2008
Problem: Worked on a computer where the client installed the newest iTunes update. Once the installation was finished, they got the following error when plugging in their iTouch
, iPod or iPhone: “This iPod cannot be used because the required software is not installed…” It then tells you to uninstall iTunes and then reinstall which didn’t work.
Solution: Came across a few suggestions to uninstall both iTunes and QuickTime, then let the iTunes installer install both. I did that along with uninstalling the Apple Mobile Device Support and then reinstalled and everything worked for me. My theory is that uninstalling the mobile device support is what really did it. I would recommend uninstalling that first and move on to iTunes and QuickTime if it doesn’t work.
Posted in Software, iPhone 
5 Comments »
April 11, 2008
Had some issues syncing a colleagues contacts. Basically, his synched with every address book it could find and now he has hundreds of contacts on his iPhone that he doesn’t need. Our first question was, can we delete our contacts on the iPhone itself and the second question was could we mass delete contacts on the iPhone. The reason why we ask this is that he didn’t have his computer close to him so he couldn’t delete using iTunes.
The answer to the first question is yes. It isn’t very obvious but you need to go to your contacts, select the contact you want to delete. In the upper right hand corner, there is an “edit” button. Once you do that scroll to the bottom of the page and click on the “Delete Contact” button. Seems pretty obvious now but wasn’t when your first trying.
The answer to the second question is probably not. Searched the Internet and tried different ways to delete in mass and failed. If you know of any way to mass delete contacts, please leave a comment. It would be greatly appreciated.
Update(7.11.08): After installing the new 2.0 software on my iPhone, it doesn’t look like there is a clear way of mass deleteing contacts throught the iPhone interface. I heard rumors that there would be but it looks like that’s all it turned out to be, rumors. Right now , it seems like you would have to delete them all on the exchange server through OWA or Outlook and the sync. Any ideas?
Update(7.13.08): Looked over the revised iPhone manual and there is no reference to mass deleting contacts from within the iPhone. Looks like we are SOL. Maybe the next software release?
Update (11.25.08): Apple released version 2.2 for the iPhone and unfortunately, it has no remedy for the mass deletion of contacts on the iPhone. Here’s to hoping for the next release.
Posted in email, iPhone 34 Comments »
April 7, 2008
Here is a problem/solution that happens to us from time to time on our Astaro Firewall. Not very often, mind you, but enough to mention.
Problem: All of a sudden the Internet seems to slow to a crawl and or down all together, using Astaro Security Gateway and the proxy is in transparent mode.
Solution: Login to the admin console and go to the http proxy settings. What I do is click on the “clear the proxy cache” option and that usually fixes my problem What clearing the cache essentially does is restart the middleware. So any action that will restart the middleware, in theory, will achieve the same goal. Will be upgrading to ver7 soon, so hopefully this won’t be an issue. I hear the proxy works much better.
Posted in Astaro, Internet, Software, System Support No Comments »
April 4, 2008
In past posts, I have complained about the battery life and IMAP on my iPhone. I have found a solution that will extend my battery life but not take away some of the cool features that the iPhone delivers. In that quest for more battery life, I think i have found the solution to my IMAP issue. Well, it’s not an outright, guaranteed to work solution but it has made IMAP on the iPhone a bit more functional.
What I did was set the “Auto-Check” option to manual within the email settings. Since I have done this, I have had much better luck with checking my mail and syncing with my server. Why the improved performance? I’m not completely sure. My theory is that when you have to check every 15 minutes or so, you are creating a session and if your phone loses connection briefly, another session is created with the server. I checked the IMAP sessions on the server and there were, at times, 5 to 10 sessions (created by my phone) that haven’t timed out yet. Like I said, just a theory but I’m much happier with IMAP on the iPhone than I was a couple of days ago
Posted in email, iPhone No Comments »
April 2, 2008
In a previous post, I mentioned that I have been unhappy with the battery life of my iPhone. I also mentioned that I tried turning off some features on the iPhone to extend the life of the battery. What I tried was, turned off the keyboard clicking feature, turned off the WiFi unless I need to use it and I set my check mail to manual instead of every 15 minutes. Well, I’m happy to say that I’m at about 1 day and 6 hours since the last full charge and I’m still over 50% on battery capacity. Before then I could only last about 8 to 10 hours so this is a vast improvement.
My thoughts are that the check email every 15 minutes feature is the main culprit. While troubleshooting my IMAP issue with the iPhone, I have noticed that the iPhone disconnects with my server and reconnects, therefore creating another session. I saw that my iPhone had 5 to 10 sessions initiated with my server which might be the reason why battery life was bad when I had the feature on. Anyway, I can live without the automatic email check and even the the inconvenience of turning on/off of the WIFI as needed. But I think I’m going to turn the keyboard clicking back on. I think it’s just cool becuase it has that old school typwriter sound and I just like it.
4.3.08 - UPDATE: I have just surpassed 48 hours since my last charge on my iPhone and I’m a little under 50%. Haven’t talked on it very much in that time but still a vast improvement to the life before I made the changes.
4.4.08 - Update: I have now surpassed 72 hours since my last charge. I’m at about 25 to 30 percent, the indicator is about ready to turn red and give me the warnings, I suspect. I’m pretty sure that the improvement was because I turned the check email feature to manual. Once again, I have talked only a few minutes on the phone these past couple of days, so that is also some of the reason why I’m getting such good battery life.
4.5.08 - Final Tally: I made it to 3 days and 8 hours until i reached a point where I felt I needed to recharge. That was when the battery was at about 10 to 20 percent. I’m sure it would be signficantly lower if I talked on the phone more but still would probably be able to get it close to 3 days.
Posted in email, iPhone No Comments »
