Disk is Locked error when trying to upgrade to macOS Sierra


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Problem:  Trying to upgrade to  macOS Sierra on my MacBook pro (15-inch, Mid 2012) and I keep getting an error saying that my disk is locked.  So I’m not able to select the hard disk to install the OS.  Tried rebooting it just brought be me back to the macOS Utilities menu.  Tried reinstalling the […]
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iPhone 6 Glass Repair


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Problem:  I had my iPhone 6 for a little over a week and this weekend it got dropped for the first time… And it the glass shattered, on the first drop.  I have had every model of iPhone except the 5s and have dropped them many times but have never broken the glass.  But I […]
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iPhone 5c won’t ring, goes straight to voicemail. Even with enough signal


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Problem:  I was approached by a customer who asked me why his iPhone 5c wouldn’t ring even though he had, what looked to be, enough signal to receive a call.  On the caller side, the phone would ring once and then go to voicemail.  We tested and yes, it would ring sometimes and other times […]
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Cannot connect to network: Siri, iPhone 4s


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Problem:  Trying to use Siri on my new iPhone 4s and I keep getting the error “cannot connect to network”  Waiting a bit and trying again doesn’t work. Solution:  You can do one of two things.  1.  Turn the Siri service off, wait a bit and then turn it back on.  If that doesn’t work […]
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Remove photos from Photo Stream in iCloud


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Problem:  Uploaded some pictures to Photo Stream on accident.   Tried to delete them through iPhoto but it wouldn’t let me. Logged into iCloud.com and tried to find a way to administer the photos there but there wasn’t an option to delete individual photos… Solution:  Login to iCloud and click on your user name in the […]
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