Phantom unread emails showing in iPhone 6

Problem:  It all started with about 5 unread emails for the account but there weren’t any unread emails.  I checked and double checked but couldn’t find any.  After a few days, the amount of unread emails increased to 10 and as of this writing got as high as 14.  This was an Exchange account so I […]
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Outlook 2010 error: An encrypted connection to your mail server is not available.

Problem:  Trying to setup workstation to connect to an Exchange 2010 server remotely using outlook anywhere. During the configuring email server settings, I get the following error: “An encrypted connection to your mail server is not available.  click Next to attempt using an unencrypted connection” I know that it isn’t the server or the user […]
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Unable to Read SMTP Greeting error when sending to Comcast address

Problem:  When my users are trying to send an email to Comcast, aol, q.com, etc.. they would get an error that said: “Unable to deliver message to: <Person@comcast.net> Delivery failed for the following reason: Unable to read SMTP greeting from mx2.comcast.net[68.87.20.5] This has been a permanent failure. No further delivery attempts will be made.” I […]
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Outlook 2010: HTML email not completely showing content

Problem:  When I receive an email, sometimes I cannot see the entire content of that email.  It’s cut off in the middle. I can read the entire email in OWA or the review source or view in browser option within Outlook but not within the native view within.  The only thing that I can think […]
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Emails are delayed or fail from bigfish.com

PROBLEM:  When a user tries to send my organization an email, they will get an error message stating the the email has been delayed.  The exact message: “This message hasn’t been delivered yet. Delivery will continue to be attempted.” After a few days, the user would get an error that the message has failed stating […]
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