Phantom unread emails showing in iPhone 6

Problem:  It all started with about 5 unread emails for the account but there weren’t any unread emails.  I checked and double checked but couldn’t find any.  After a few days, the amount of unread emails increased to 10 and as of this writing got as high as 14.  This was an Exchange account so I […]
Continue reading…

 

iPhone 6: Maps navigation voice not working

Problem:  The turn by turn navigation on a client’s iPhone 6 was no longer audible.  She said that it all of a sudden went quiet.  I made sure that the volume was up and went into the Maps settings and the voice navigation was set to “Loud Volume” with no luck.  Thinking that maybe the […]
Continue reading…

 

iPhone and Exchange 2003: Mail and calendar not syncing

Problem:  Similar to a previous post on Exchange, I started to get complaints that users weren’t able to sync mail with their iPad or iPhone on an Exchange 2003 server. The difference was that users weren’t getting any errors and some users were able to sync just fine.  This made me think it was a […]
Continue reading…

 

iPhone and Exchange 2003 error: Cannot Get Mail: The connection to the server failed

Problem:  I had a client who, out of nowhere, received the following error when trying to sync mail using his iPhone: Cannot Get Mail“ The connection to the server failed Tried deleting the account on the iPhone and re-adding but it didn’t work.  I was able to verify the account but not able to sync. […]
Continue reading…