Retrospect 9.5: Cannot see Exchange 2010 mailboxes or databases

Problem:  I upgraded my retrospect backup software from 7.x to 9.5.  Upgrade went without issue until I tried my first backup.   When selecting the volumes for the Exchange Server, I was unable to see the databases and the mailboxes.  I got the following errors when trying to backup or expand the volumes: –  “Can’t […]
Continue reading…

 

Retrospect: Having trouble excluding files and folders for backups

Problem:  Using Restrospect version 7.7 multi server edition.  Trying to exclude certain files that I don’t need to backup.  Like ntuser.dat and some setup files that aren’t necessary to backup.   I created a rule to exclude files but Retrospect still tries to back them up. Solution:  In my exclusion rules, I had set it to […]
Continue reading…

 

Retrospect 7.x: Where do I specify normal or recycle backups?

Problem:  Using 7.7.620 Multi Server edition, I was needing to change a couple of my backups from recycle to normal.  I couldn’t seem to find where to do that. Solution: I was looking in the wrong places obviously and finally found that I needed to do the folowing: Go to “Manage Scripts” Highlight the script […]
Continue reading…

 

Roxio Retrospect: Trouble Reading Files error–1010 API request bad

Problem: When backing up certain mailboxes on my Exchange 2010 server, I get the following error:  Trouble reading files, error –1010 (API request bad) Then the backup fails and only part of the mailbox was backed up.   I have narrowed the problem down to a possible corrupt or “missing” file.  Reason why I know this […]
Continue reading…

 

Roxio Retrospect 7.7 can’t list volumes on Exchange mailboxes .

Problem:  When trying to backup my exchange 2010 server using Roxio Retrospect 7.7 I got the following error:   “Sorry, can’t list volumes on Exchange mailboxes on exchangeserver. Error 3420 Unknown.   When I would look at the volumes in the client portion of Retrospect, I got an can’t track volumes, error 3420(Unknown).   All of this had […]
Continue reading…