Shortel phone won’t make outside calls

Problem:  Shortel 115 IP telephone could make calls internally to phones in the building but when you would try to place a call to an outside number, you would immediately get an alternating tone. Similar to a busy signal but two distinct tones alternately repeating. Solution:  Within Shoreware Director, I went into the individual user […]
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Shoretel 115/230 error: No Service

Problem:  Lately, I have been having problems with my Shoretel 115 and 230 phones.  When I plug them in, they would get an IP address but unable to contact the FTP server so the end result would be “Service Unavailable.”  Tried manually putting the FTP address by hitting the mute button, typing “setup” and hitting […]
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