You need permission to perform this action error when deleting a folder

Problem: I had a drive that was comprised by a trojan/ransomware and lost a few gigs of files because we couldn’t pay the ransom.  It was decided to delete the folders and when I did I got the following error:  “You need permission to perform this action.” It wouldn’t let me delete.  I checked folder […]
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SOPHOS Antivirus will not install

Problem:  Tried to install Sophos onto a laptop and I got the following error: “Cancelled installation because existing third-party security software could not be uninstalled…” I also tried installing by unchecking the “uninstall third party software” option but got a similar error. Solution:  Turns out that AVG 2013 was installed on the system.  Even though […]
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Sophos Enterprise Console: “The user is not assigned to any sub-estates” error

Problem:  After installing Sophos Enterprise Console, I got the following error stating that I could not access the console because “The user is not assigned to any sub-estates.”   This user was a domain admin and was the user I sued to install the software.  You would think that it would be able to access […]
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Sophos error: ffffffff Awaiting response from the computer

Problem:  I a previous post, I wrote about having trouble installing Sophos.  With that fixed, I had another problem.  I couldn’t manage the workstation for the Enterprise Console.  I would get an error “ffffffff Awaiting response from the computer” and that the EC could not manage it.  This wasn’t a problem with all of my […]
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