Problem: I had a drive that was comprised by a trojan/ransomware and lost a few gigs of files because we couldn’t pay the ransom. It was decided to delete the folders and when I did I got the following error: “You need permission to perform this action.” It wouldn’t let me delete. I checked folder […]
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Problem: Tried to install Sophos onto a laptop and I got the following error: “Cancelled installation because existing third-party security software could not be uninstalled…” I also tried installing by unchecking the “uninstall third party software” option but got a similar error. Solution: Turns out that AVG 2013 was installed on the system. Even though […]
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Problem: Â After installing Sophos Enterprise Console, I got the following error stating that I could not access the console because “The user is not assigned to any sub-estates.” Â This user was a domain admin and was the user I sued to install the software. Â You would think that it would be able to access […]
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Problem: All of a sudden, I started getting errors on my workstations saying that Sophos was unable to update “Could not Contact Server.†The peculiar thing was that I was able to access the server shares so I know that the server wasn’t down. Checked the logs and I was getting a 1326 error which […]
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Problem: I a previous post, I wrote about having trouble installing Sophos. With that fixed, I had another problem. I couldn’t manage the workstation for the Enterprise Console. I would get an error “ffffffff Awaiting response from the computer†and that the EC could not manage it. This wasn’t a problem with all of my […]
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