Problem: Have a old Gateway E2610D that will not connect to the internet. I check the NIC and I get link lights and when I run IPConfig, I get an IP address from the DHCP server but I canâ€™t ping anything but the loopback. Turned off the firewall and updated the drivers to see if that would workâ€¦ Nothing.
Solution: I had this same problem when GW was still a company and when these computers were still under warranty. Even thought the NIC seemed to be functioning, it actually wasnâ€™t. GW sent me a replacement MB because it was a known problem with this batch of systems. Since I canâ€™t call Gateway customer support any longer for this model, the solution is to put a new NIC in and disable the other. Works like a charm now.
NOTE: These machines were bought from Gatewayâ€™s public sector dealers and that is the business that is now defunct. Gateway retail which was bought by Acer is a totally separate businessâ€¦.