SMART Notebook problem: Flash no longer working after update

SMART Board and Flash Problem:  While working on a flash enabled document within SMART Notebook, I noticed that flash was no longer working.  Only thing I got was a graphic of the SMART Board with “NaN%” written underneath.  I double and tripled checked that flash was installed correctly. I reinstalled the SMART software and still had no luck.

Solution:  Turns out my computer automatically updated Flash to a version that was no longer compatible with SMART Notebook.  I had to uninstall Flash and install a lower version of flash and then all worked fine.  I noticed that this happened once before during a version 10.xx update to flash.  With that said,  I would recommend to not set flash to automatically update on any computer that is connected to a SMART Board.

SMART Knowledge base article

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