Amazon Video Crashes on Samsung Smart TV

Problem:   So I finally got Amazon Video  to work after I got the geographic restrictions error taken care but shortly after, Amazon Video will no longer load on my Samsung Smart TV.   I open it and it will sit there looking like it’s loading but will eventually time out and crash.   


  1. Powered off the device and back on again without any luck
  2. I tried de-registering the device on through Amazon’s Video Settings within my account.  No luck
  3. Checked to make sure my content filter wasn’t blocking the app like in a previous post.


I reset the Smart Hub by doing the following:

  • Make sure you are out of Smart Hub and then Press the Menu key on the remote control.
  • Select Smart Hub > Reset Smart Hub
  • You will be asked to enter the PIN (default – 0000)
  • Wait until the reset is complete
  • Open Smart Hub and following the setup instructions

Once Smart Hub was reconfigured, I downloaded the Amazon Video app and re-registered it.  Worked perfectly after.

Note:  Looks like this happened after an update.  Coincidence?  I’m thinking not.  Updates are usually the main culprit when things go wrong. 

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